There are three tiers of support that reflect our commitment to delivering a comprehensive and personalized customer experience across various account levels.
Our Basic Customer Support, specifically tailored for Free Trial Account customers, goes beyond merely ensuring the seamless establishment of a corporate account. It is designed to provide our clientele with comprehensive access to highly sought-after services on iTRADE7.com platform. This includes one category product listing, a user-friendly interface for managing contacts and leads, an exclusive entry to our Business English Course and Networking Module, all available free of charge during a 2-month trial period. By delivering these services, we aim to equip our esteemed customers with invaluable tools for professional growth and networking opportunities.
Secondly, our Extended Customer Support involves meticulous assistance in categorizing products and managing purchasing requests for our Silver Account customers. Notably, for our esteemed Gold Account customers, we go above and beyond by showcasing their products prominently in the Top Offers Section and strategically placing them on high-ranking websites. This tailored approach aims to maximize visibility and market presence, offering our customers a distinct advantage in their business endeavors. It is crucial to emphasize that this service not only encompasses the aforementioned advantages but also includes the valuable Business English course and the Network Module online sessions.
Lastly, our Tailored Customer Support, exclusively crafted for Platinum Account customers, addresses the most specific and intricate demands. In addition to the previously highlighted services, this includes customization aligned with e-shop development preferences, integration of language and currency modules, management of invoicing and warehouse systems, banner advertising, setup of payment gateways, and assistance in finding a suitable domain and hosting solutions if required.
Our customer support services are designed to address the unique and varied needs of our diverse clientele at a fraction of the cost compared to alternative sources. Understanding the individual requirements of our customers, our support services transform into a personalized guide, providing solutions that resonate with the specific challenges and goals of each client. This commitment to meeting the distinct needs of our customers and partners is at the core of our customer support philosophy, ensuring an unparalleled level of customer assistance and satisfaction.